Terms and Conditions

OrderPower (“the Service”) is the simple way to send your Squarespace commerce orders into MailChimp.  

The Service is provided to you, the user of the Service, by DN Digital Ltd (“we”, “us”, “our”, etc), with its main office at Main Yard Studios, 90 Wallis Rd, London E9 5LN, registered in England and Wales under 05773230.

Last updated: 22 May 2018

1. Applicability 

1.1 These Terms of Service govern the use of the Service. By using the Service you agree to be bound by these Terms of Service. 1.2 We can amend the Terms of Use from time to time. We aim to notify you in advance of any changes but can not guarantee that this will happen. We recommend that you review the Terms of Service from time to time and take note of any changes. By continuing to use the Service you accept any changes made to the Terms of Service and agree to abide by the Terms of Service in force at that time. 1.3 These Terms of Service supersede any and all prior oral and written quotations, terms, communications, agreements and understandings between you and us.  

1.4 These Terms of Service are governed by English law. These Terms of Service will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence. Any disputes regarding these Terms of Service will be submitted to a Court that has jurisdiction under English law. 

2. OrderPower Service Details

2.1 OrderPower reads e-commerce order information from your Squarespace website and transfers it to your MailChimp account.

2.2 The Service makes use of the Commerce API provided by Squarespace, custom code injection functionality provided by Squarespace and of the MailChimp API provided by MailChimp. As a company we will do all that is in our reasonable powers to ensure smooth operation of the Service. As these APIs and features are provided by third parties that we have no control over, we can not guarantee that the Service will run uninterrupted at all times.  

2.3 Maintaining working subscriptions and API access to your Squarespace and MailChimp accounts is your own responsibility. While we aim to support you in getting the most out of the Service, we can not be held responsible for service interruptions caused by issues with your Squarespace or MailChimp accounts. 

3. Account Subscriptions and Cancellation 

3.1 The Service is currently available as a 30 day free trial and a paid-for subscription account based on the number of orders going through your Squarespace store.

3.2 Users on the 30 day free trial can cancel at any time. To continue using the Service after the 30 day trial period, you will need to upgrade to the paid subscription plan.

3.3 The paid subscription plan is priced depending on the number of orders going through your Squarespace store each month. There is a threshold below which you do not need to pay for the Service. Each month that you exceed the free-tier threshold, you will be charge a fixed monthly fee at the end of the month.

3.4 If for some reason we are unable to collect payment on your subscription plan, we reserve the right to suspend your account. We will get in touch with you to discuss options, with the aim of getting you up and running again as soon as possible. We reserve the right to cancel your account outright in the event that we are unable to collect payment continuously or you do not respond to repeated reminders.

3.5 We use Stripe as our secure payment processor and do not store or handle your credit cards directly.  

3.6 You may stop using the Service at any time. Please email us to cancel your account. Cancellations during the free trial will be effective immediately. Cancellations on the paid-for subscription plan will run until the end of your current billing period, at which point we will also take a final payment (where due) for the current billing period.

3.7 Upon cancellation your account will be deactivated. Your access to the Service will stop and any functionality provided by the Service will stop. 

4. Data Collection and Confidentiality 

4.1 Your service profile

When you sign up to use the Service, we collect the following information from you:  

  • Your name
  • Your email address
  • The URL of your Squarespace website
  • The Squarespace plan you are on

This data (“your profile data”) identifies you to us as a customer. We may store your profile data in systems used internally to run our business, for example in internal databases or software such as accounts or CRM. We are currently required by UK law to store these details for a number of years after the end of our contract with you.  

To operate the Service, we also collect the following information (“the access data”):  

  • An API key for MailChimp API access
  • A list ID for the MailChimp list that the Service will send data to
  • an API key for Squarespace API access (depending on your Squarespace plan)

The access data is deleted if you decide to stop using the Service. 

4.2 Your admin user interface

Where we provide access to an admin interface, we may wish to track your use of the interface and your levels of engagement using third party tools, in order to improve the user experience and efficiency of the Service. This tracking relies on setting a browser cookie on your computer. You can opt out at any time by blocking cookies on your machine, without affecting your use of the Service - although we hope you won’t, as we can use this information to provide a better service to you.

4.3 The order data 

The purpose of the Service is to transfer order data from Squarespace (“the order data”) to MailChimp. By providing the Service to you, we will gain access to data relating to your customers and orders going through your website.  

Currently the order data includes:  

  • Personal details of the customer, such as their name, email address, billing and shipping address. Details of the order, such as product purchased, price, quantity, product ID.  
  • This data is provided by Squarespace and it is outside of our control what data we receive. Furthermore the exact data we receive may change if Squarespace make changes to their service.

The order data is received by us, converted and sent on to MailChimp. This transfer normally happens within a few seconds of us receiving the data. The data is not stored on our servers beyond this point. We do not share it with other parties. We do not routinely inspect or otherwise analyse the data, except to help troubleshoot problems with the Service.  

We may in future choose to store aggregate information about order data to help with marketing or other internal business tasks. Where this is the case, such data is fully anonymised and can’t be traced back to your own profile or to your customers.  

In any case we do not store personal information relating to your customers once this information has been transferred to MailChimp. 

4.4 Confidentiality 

We treat all data we receive from you as confidential. The data is used solely for the purpose of providing the Service to you and to comply with local laws.  

We will not share data with 3rd parties other than for internal business use, unless where required to do so by local law enforcement authorities. 

5. Data Processing Agreement 

5.1 Data Controller / Data Processor

In terms of data protection legislation:

  • We act as data controller for the profile data you provide us with when signing up for the Service.  
  • We act as data processor for the order data that we receive by providing the Service to you. You remain the data controller of the order data. 
  • By using the Service you, as data controller, give us express permission and instruction to process the order data solely for the Service described above. You also confirm that you have a right to collect and use the data for this purpose. 

In regards to data protection legislation, we commit to: 

  • Processing personal data solely for the purposes of correctly carrying out the Service and running our business in relation to the Service.
  • Working with suppliers that provide terms and conditions that comply with EU data protection legislation.
  • Using data centres located inside the EU.
  • Providing regular data protection training and appropriate contractual measures to our employees and subcontractors.
  • Applying strict security standards to provide a high level of security for our customers.
  • Reporting any data breach to you without undue delay.
  • Helping you meet your own regulatory obligations, for example by providing you with adequate documentation of our services.
  • Not passing your data to sub-processors without your consent. 

5.2 Data Subprocessors

We use the following data subprocessors to provide the Service to you. By using the Service you give us consent to pass your data to them.

  • MailChimp (for your service profile only)
  • LeadPages (for your service profile only)
  • DigitalOcean (for your service profile, and for the order data)
  • Stripe (for your service profile only)
  • Google Mail and Google Drive (for your service profile only)

We may on occasion add or remove subprocessors depending on business need. We will update the terms and conditions at that point to reflect the change and will notify you in advance so that you can make an informed decision on whether to continue using the Service at that point.

5.3 Data Protection Liability 

Nothing within these Terms of Service relieves you of your own direct responsibilities and liabilities under the GDPR and under other applicable data protection laws.

6. Liability and Restrictions

6.1 We reserve the right to refuse use of the Service at our own discretion. In particular we do not allow use of the Service if you are selling goods that may be deemed abusive or racially, culturally, or ethnically offensive, libellous, defamatory, indecent, vulgar, obscene, pornographic, harmful, harassing, intimidating, hateful, fraudulent, discriminatory, or which may or may appear to impersonate any third party or infringe any other person’s rights.

6.2 We assume no responsibility for the goods you sell on your website, nor for the operation of your e-commerce store.

6.3 We respect your rights and expect that you respect our rights in return. This includes respecting the right to privacy, corporate intelligence and business secrets and intellectual property rights, such as trademarks, copyrights, trade names and logos. You agree not to use the Service to commit or promote, enable or facilitate unlawful or criminal acts or violations of these Terms of Service or facilitate or promote others to do so.

6.4 You agree not to:

  • impersonate or falsely pretend affiliation with any person or entity;
  • access any non-public areas of the Service website or related services
  • attempt to probe, scan, compromise or test the vulnerability of the Service website or any related service, system or network or breach any security or authentication 

7. Violation of the Terms of Service 

7.1 We reserve the right to investigate, provide to third parties, (temporarily) block and/or remove from our servers, without warning, or to block anyone from accessing any part of the Service, when we ascertain, at our own discretion or after receiving substantiated and valid complaints, that they violate these Terms of Service or act in violation of any applicable law or regulation. 

8. Intellectual Property Rights 

8.1 All intellectual property rights and/or similar rights to the content and design of the service website, including the software, photography, graphic design, typography, portraits and logos, are vested in DN Digital Ltd or its partners and licensors.

8.2 You are not allowed to copy, reproduce, make available online to the public, sell or reuse anything from the Service website in any way without the permission of the rights holder.

8.3 We are not responsible or liable for the contents of links to external websites or the contents, products or services offered on external websites. You accept that all use outside the Service website is at your own risk.

8.4 Squarespace and MailChimp are trademarks of their respective owners. We are not affiliated with either company.

9. Disclaimer

9.1 We provide our Service “AS-IS”, without warranty of any kind. Without limiting the foregoing, we explicitly disclaim any warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Service is available on an uninterrupted, secure or error-free basis. Your use of the Service is at your own risk. You acknowledge and agree that we are not responsible for any damages to your computer system or the computer system of any third party that result from use of the Service and that we are not responsible for any failure of the Service to store, transfer or delete data or for the corruption or loss of any data, information or content passing through the Service.

10. Indemnity and Liability

10.1 You will defend, indemnify and hold harmless DN Digital Ltd, including its employees and affiliates, from and against any claims, incidents, liabilities, procedures, damages, losses and expenses, including reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service or your violation of these Terms of Service, including any third party claims that data submitted to the Service by you or through your account infringe or violate any third party rights. 

Contact

You can contact us at hello@dndigital.net. If you have any questions, just send us an email in English. 


Start your free OrderPower trial now and connect Squarespace to MailChimp in minutes.

Pricing depends on the number of orders going through your Squarespace store each month. We don't count test orders towards this total. The first 30 days are always free.